Warranty & After-Sales Support

Support That Continues
After Delivery.

Reliable electric mobility requires reliable support. ECAR provides warranty assistance, preventive maintenance, technical support, genuine spare parts and workshop services to help keep your vehicle performing at its best.

ECAR AFTER-SALES

Complete Vehicle Support

✓ Warranty Assistance
✓ Preventive Maintenance
✓ Genuine Spare Parts
✓ Technical Support
✓ Workshop Service
HDK E-Volution Warranty

Confidence Built Into
Every Vehicle.

Warranty support is designed to provide protection against eligible manufacturing defects while giving owners access to ECAR technical assistance and after-sales service.

5 Years

Lithium Battery

Warranty support available for applicable HDK lithium battery systems, subject to warranty conditions.

1 Year

Lead-Acid Batteries

Warranty coverage for applicable lead-acid battery configurations.

∞

Chassis Protection

Lifetime chassis protection against eligible rust conditions as defined by the applicable warranty terms.

Important Warranty Information Warranty periods and coverage can vary according to vehicle model, battery specification, component and operating conditions. Applicable warranty terms, exclusions and service requirements apply.
Warranty Support

Professional Diagnosis.
Practical Solutions.

Our trained technical team can inspect eligible vehicle concerns, identify the cause and recommend the appropriate repair or maintenance solution.

01

Inspection & Diagnosis

Technical inspection to identify faults, wear and vehicle performance concerns.

02

Warranty Assessment

Review of eligible warranty claims according to the applicable vehicle and component conditions.

03

Parts Support

Access to supported replacement parts for repairs, maintenance and long-term vehicle operation.

04

Professional Repair

Repairs and servicing carried out by our technical team using appropriate workshop procedures.

Preventive Maintenance

Keep Your Vehicle
Performing Better.

Regular preventive maintenance can improve reliability, identify developing issues early and help extend the operating life of your electric vehicle.

✓ Brake system inspection
✓ Battery condition checks
✓ Steering & suspension inspection
✓ Electrical connection checks
✓ Tyre inspection & pressure
✓ Lubrication & adjustments
✓ Vehicle function inspection
✓ Technical recommendations
01

Mobile Service

Technical assistance can be arranged for suitable service requirements at the customer's location.

02

Workshop Service

Complete inspection, maintenance and repair support at our Musaffah service facility.

03

Vehicle Recovery

Recovery support can be coordinated when a vehicle requires workshop attention.

Simple Support Process

From Your Call
To Getting You Moving.

01

Contact ECAR

Tell our service team about the vehicle and the issue you are experiencing.

02

Technical Review

Our team reviews the concern and determines the most appropriate inspection method.

03

Inspection

Vehicle inspection and diagnosis are completed to identify the required work.

04

Repair & Support

Approved repairs, maintenance or warranty actions are completed by the technical team.

Maintenance & Services

Need Service?
We’re Ready to Help.

Contact our maintenance and service team for inspections, repairs, preventive maintenance, spare parts and technical support.

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